Last updated: November 4, 2026
These Text Messaging Terms & Conditions (“Messaging Terms”) govern your enrollment in and receipt of text messages (“SMS”) from Tomova Health, Inc. (“Tomova,” “we,” “us,” or “our”) as part of the Tomova Service. These Messaging Terms are designed to comply with the Telephone Consumer Protection Act (“TCPA”) and applicable Federal Communications Commission (“FCC”) rules. These Messaging Terms supplement, and should be read together with, our Terms of Service and our Privacy Policy. In the event of a conflict between these Messaging Terms and the Terms of Service specifically with respect to SMS messaging, these Messaging Terms control.
Tomova’s SMS program is offered to patients of physician practices that participate in the Service. At checkout, practice staff read Tomova’s consent script to you on Tomova’s behalf, and you decide whether to join. During enrollment, you will be asked whether you would like to receive text messages from Tomova regarding potential prescription savings opportunities, preventive care reminders, and related account and access information (“Program Messages”).
Program Messages may include:
Alerts identifying a potential prescription savings opportunity based on your insurance and prescription information
Alerts identifying a potential preventive care gap or screening reminder based on your insurance and benefit information
Messages containing a secure link to view a specific alert or to access your account in the Tomova App, including reminders to finish connecting or to reconnect your insurance
Administrative messages related to your enrollment, consent, or account (such as confirming your opt-in or opt-out)
Program Messages are informational in nature and relate to your individual healthcare needs. Tomova does not use this Program to send general marketing or promotional content unrelated to a specific savings opportunity, care gap, or account notice.
You will only receive Program Messages if you affirmatively opt in. Consent is captured at the time of your enrollment by your explicit verbal “yes” to Tomova’s consent script, read to you by staff at your physician practice. Staff record your consent, the date and time, and the version of the script in Tomova’s system, and Tomova sends a confirmation text only after your consent is recorded. The full script is shown on our Text Message Consent page. By opting in, you agree that:
Tomova may send you recurring, automated text messages, at the mobile number you provide
You are the account holder or authorized user of that mobile number, and you are at least 18 years of age
Your consent is not required to receive care or any other service from your physician practice, and declining to opt in will not affect your treatment
If you did not personally complete the opt-in step, or if you believe you were enrolled in error, please contact us using the information in Section 10 below.
Message frequency varies based on your individual insurance, prescription, and preventive care information. You will receive no more than three (3) messages per week and never more than one (1) per day.
Message and data rates may apply to messages sent and received as part of this Program, depending on your mobile carrier plan. Tomova is not responsible for any charges from your wireless carrier.
You may revoke your consent to receive Program Messages at any time, in any reasonable manner that clearly communicates that you no longer wish to receive them. Replying STOP to any message will always be honored as a revocation, but these are not the only way to opt out. You may also revoke consent by contacting us using the information in Section 10 below, by contacting your physician practice directly, or by any other clear statement of your intent to stop receiving messages. We will honor your revocation within ten (10) business days, and consistent with FCC rules, we may send you a single confirmation message after processing your request.
Revoking consent to Program Messages will not affect your enrollment in the Tomova Service generally or your ability to use the Tomova App; it will only stop text message delivery.
You may request help at any time by replying HELP to any message you receive from us, or by contacting us using the information in Section 10 below. You may also contact your physician practice directly with questions about the Program.
You must be at least 18 years of age to enroll in the Program.
Your mobile number and opt-in status will not be shared with, sold to, or disclosed to any third party or lead generator for that third party’s own marketing purposes. We use your mobile number and opt-in status solely to operate the Program as described in these Messaging Terms and in our Privacy Policy.
The Program is intended to be available on major U.S. wireless carriers. Carrier availability may vary, and we do not guarantee the Program will be available on every carrier or network. Carriers are not liable for delayed or undelivered messages, and supported carriers are not responsible for the content of messages sent through the Program.
Tomova is likewise not liable for delayed or undelivered messages caused by your wireless carrier, network availability, your device, or other factors outside our reasonable control.
Questions about these Messaging Terms, or requests for help with the Program, can be directed to:
Tomova Health, Inc.
Your use of the Program is also governed by our Privacy Policy, available at https://tomova.com/privacy, which describes how we collect, use, and share information, including the information described in these Messaging Terms.
These Messaging Terms are part of, and incorporated into, our general Terms of Service, available at https://tomova.com/terms. Your enrollment in the Program constitutes acceptance of these Messaging Terms in addition to the Terms of Service.
We may update these Messaging Terms from time to time. The “Last updated” date above reflects the most recent revision. If we make a material change to the Program, we will notify you as required by applicable law.