Text Message Consent
Last updated: November 5, 2026
This page shows how patients enroll in Tomova and agree to receive text messages from Tomova Health, Inc. (“Tomova”), including the exact consent script and the confirmation message patients receive.
How enrollment works
- At checkout, staff at the patient’s primary care practice offer enrollment in Tomova and read the consent script below, word for word.
- The patient must answer yes explicitly. If the patient says no, or doesn’t answer, no messages are sent.
- Staff record the patient’s yes and mobile number in the Tomova practice dashboard. The dashboard stores the staff member’s name, the date and time, and the version of the script that was read.
- Only after consent is recorded does Tomova send one confirmation text, with a link to set up the patient’s account. Messages contain no health information.
The consent script
Read word for word by practice staff at checkout:
Practice staff:
“[Practice Name] has partnered with Tomova Health to help you save on prescriptions and keep up with your care. With your permission, Tomova will send you text messages about your account, prescription costs and care reminders. You’ll receive up to 3 messages a week. Message and data rates may apply. You can reply HELP for help or STOP to opt out at any time. Agreeing is not a condition of receiving care. Tomova’s Terms of Service are available at tomova.com/terms, and its Privacy Policy at tomova.com/privacy. Would you like to receive these texts? Please say yes or no.”
Patient:
“Yes.”
Practice staff:
“Thank you. You’ll get a text from Tomova shortly to confirm.”
Opt-in confirmation
Sent once, only after consent is recorded:
Tomova: You’re enrolled in Rx savings & care alerts for [Practice Name] patients. Up to 3 msgs/week. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Set up your account: [link]
Your choices
- Message frequency varies, with no more than 1 message per day and no more than 3 per week.
- Reply STOP to any message to opt out, or HELP for help. You can also email support@tomova.com.
- Your mobile number and opt-in status are never sold or shared with third parties for their marketing.
- Declining text messages does not affect the care you receive from your practice.
- Tomova does not send marketing or promotional text messages. All messages are informational account and care notifications.
Full details are in our Terms of Service, Text Messaging Terms & Conditions and Privacy Policy.